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What Our Families Say
Read reviews from families we've had the privilege to serve
Sabrina
Verified Customer
The whole team at In Memory of Life have been amazing. I was able to give my mum a beautiful befitting burial and the team at In Memory of Life played a big part in making sure the day went as planned. Thank you for your professionalism, genuine care and patience. From the point of initial enquiry, Nick was informative, sensitive and extremely helpful. Tali was our funeral coordinator and she was absolutely amazing and coordinated everything perfectly which took a massive weight off my shoulders. Communication was brilliant. The pall bearers were also very professional and patient with us. Thank you to the whole team.
2 days ago
Devina
Verified Customer
The send off for my dear friend was so beautiful. The team were so diligent, calm, conscious and supported us throughout. The funeral was in Epping forest and was just a stunning venue! Also, most importantly it was reasonably priced. Thank you so much for your patience and support and facilitating such a beautiful send off for my dear friend.
6 days ago
Gary
Verified Customer
In Memory of life was very professional in dealing with my mothers funeral, Lara kept me informed at every step of the process and on the day of the cremation they made the experiance much more bearable, we had a reading that was delivered by Robin who did a fantastic job, would highly recommend them for any Funeral needs
1 week ago
Tracey
Verified Customer
In memory of life we’re amazing. The whole process was very smooth thanks to their professionalism. The staff were lovely, very calm and caring. They immediately set up a WhatsApp group and I could message with any questions at anytime. They are very helpful and would often phone too with that personal touch. On the day of the funeral they were lovely and respectful at all times. I would definitely recommend.
1 week ago
Kenny
Verified Customer
We found memory of life to be a warm and caring service ,They took their time to explain the steps and options in a patient and empathetic manner .
They paid attention to detail when considering the wishes of the bereaved which gave the experience, sad as it was ,that little extra personal touch
We were very satisfied with their care for us and the handling of mums funeral
2 weeks ago
Karen
Verified Customer
It felt so much more personal dealing with a small family run firm. They were so professional and supportive throughout the entire journey and I felt as if I could contact them with any questions or concerns.
3 weeks ago
Marion
Verified Customer
I cannot thank the whole In Memory of Life Team, and Emma in particular, for the care and support that they provided to me in relation to my husband's funeral.
The Team Members were always available to deal with my queries and were very patient, reassuring and respectful as they guided me through the funeral process.
Maria at the Chapel of Rest was very caring and kind, and Ruth-the Celebrant, and Donna - the Florist, who were introduced to me by the Team provided excellent services.
Overall a very professional service, with fair pricing and clear communication throughout.
4 weeks ago
Robert Tavernier
Verified Customer
A very helpful service. The patiently walked us throught all the details and outlined charges clearly, allowing us to taylor the event to fit our needs. We didn't feel rushed or like we were being sold unnecessary items.
1 month ago
Sonia Robinson
Verified Customer
Nothing was too challenging for the 'In Memory of Life' team. They were extremely helpful and no question seemed too insignificant.
1 month ago
Funmi
Verified Customer
Experience l had with Memory of life, was a good one. Their service to myself and my family was great. The day was sunny, every thing from the hearse arriving on time to the burial of my brother went well.
1 month ago
Tegan
Verified Customer
It’s hard to know what to rate a funeral director, as it’s a very sad “thumbs up” or 5 stars, but in this case In Memory Of Life deserve top tier praise. In all honesty, If they’re still knocking around when I exit stage left, I’d definitely come back as a ghost and book them again… Or if it was appropriate to leaflet my elderly relatives and say “have you thought about these guys?” I’d do it.
On to the serious bit… We came to IMOL because my mother in law passed away in February. She had been diagnosed with terminal cancer and when we were encouraged to find a local funeral director by the hospice we approached one in Sutton that was utterly terrible to start with. She sneered when we mentioned the potential of benefits funding the funeral, or needing to limit our spending due to budget, showing zero empathy. When we said we weren’t going for a limo, I saw the £ leave her ironically, cold, dead eyes. (Do not use Knox in the Sutton area).
We were shaken up by that experience and found IMOL afterwards- and although the first experience with the other company was horrible to be on the end of- I am so pleased it put us in the direction of IMOL. We spoke to Nick and shared our negative experience, he empathised with us and reassured us instantly. When my mother in law passed away, we got hold of him on the Sunday it happened and he took the call personally. He reassured us we didn’t need to do anything else for now and gave us a few days space to process which was utterly needed. He was even quite protective of our energy when we told him about our experience at the Hospice where a rogue Nun was leading my wife away to make a donation following her mother passing- “is that what she needs right now?”. Even by saying this- it made me immediately feel that IMOL were on our side and not just a business.
We were given their details to contact via Whatsapp which made planning the funeral so easy- they were always contactable for those questions you might feel are a little silly- this was our first miserable rodeo, so that was invaluable. They’re family run and clearly empathy runs deep with the whole crew. They dealt with everything so sensitively, but also matched our energy and made us smile in the darkest of moments. Special shout out to Rebecca who matched us gif for gif- appropriately, professionally, and hilariously. Because that’s what we needed. And I am confident that the whole company would adjust to your needs- so if you aren’t about the gifs, humour or anything like that- don’t be put off by this… I can assure you it’s more us than them.
We were blown away by their support and want to thank you for taking us through such a horrendous time, step by step with kindness on tap.
1 month ago
Holly
Verified Customer
I’m so grateful to have had In Memory of Life organise my mums funeral. Our funeral coordinator Tali, was incredibly helpful and patient during a stressful time for my family. They were able to walk us through all of the steps and provide recommendations where we were unsure. Couldn’t have asked for a more helpful team.
1 month ago
Susan
Verified Customer
The service for our Father was conducted with the upmost respect and compassion. The communication and help given from everyone was excellent.
1 month ago
Caroline
Verified Customer
Absolutely blown away with the amazing service from start to finish. They helped with everything and the day went so beautifully
1 month ago
Lisa
Verified Customer
Having to arrange a funeral and not knowing where to start, my Internet searches found in the memory of life. My first interaction was with the director Nick, he was gave me support and advice at a difficult time, explaining details and what to expect even on how much of a cost etc. He provided a detailed breakdown which helped
.I decided to go a head with them, I found the use of whatapp extremely helpful. Waking up in the early hours panicking about something I needed to ask or query was so helpful. My assigned officer Emma, responded quickly and and follow up emails and calls were were timely and again the support was amazingm. Emma walked me through all the stages and what to expect given this was my first time having to organise a funeral with no idea on how it all works. Also I only had about a week to organise this and Emma was instrumental in getting this done. I am extremely greatful and happy I chose to use In the memory of life at a difficult time. I would recommend In memory of life. Thank you for helping me give my dad an amazing send off. Lisa
1 month ago
Barnabas
Verified Customer
Great combination of customer service and price. Handled with care and dignity from the initial contact through to the service on the day. Considerate of our concerns, happy to compromise and make last minute changes. Nick, Emmma and the team, many thanks for your help, we will remember it
1 month ago
Nicola
Verified Customer
From start to Kevins funeral ..Everything was so imformative and respectful
The service was wonderful ..short but perfect and everything and more was more than said x
So pleased Kevins ashes will will be scattred with peopke who were as generous as him
1 month ago
Heather
Verified Customer
My mother had donated her body to medical research and Memory Of Life were asked to facilitate her funeral by the University. Administrative staff were compassionate and helpful; we were fully informed of the process. On the day, the funeral director and celebrant were exceptional. They followed our instructions and we felt that they treated us not only with respect but with genuine care. We were given time to say goodbye. We couldn't have asked for more.
1 month ago
Shaun
Verified Customer
I recently lost my father & had to find funeral directors to bury him. I was lucky enough to stumble upon in memory of life. They provided the most attentive, efficient and compassionate service. As this was my first bereavement they helped guide me through the process. Their prices are also incredibly fair compared to other funeral directors with no reduction in the quality of their service. The funeral was perfect and I want to thank In memory of life once again for the service they provided.
1 month ago
Sonia
Verified Customer
Brilliant to use and very helpful and caring in everything they do
Much appreciated
Thankyou
1 month ago
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Enterprises LTD – Company No. 12016013
